Customer Support
Contact TrainSupply.com
Have a question about an order, product, shipping, or dealer inquiry? Send us a message and our team will help as soon as possible.
Email Support
Email us at info@fusionscalehobbies.com. This is usually the best way to reach us for order help, product questions, and support requests.
Phone
Phone Information Line
Phone: (844) 745-8001
Our phone line provides helpful menu information for common questions. For order help, product questions, or support requests, email or the contact form is usually the best option.
Mailing Address
Office Mailbox
TrainSupply.com
475 E Main St, Suite 153
Cartersville, GA 30121
This is a mailing / office mailbox location only. We do not currently offer walk-in retail shopping or local pickup.
Hours
Business Hours
Monday – Friday: 9:00 AM – 5:00 PM Eastern Time
Saturday – Sunday: Closed
We are also closed on major U.S. holidays. Messages received outside business hours are handled as soon as possible on the next business day.
Our Cartersville address is a mailing / office mailbox location only. TrainSupply.com does not currently operate a walk-in retail storefront or local pickup counter.
Send a Message
How can we help?
For order questions, please include your order number if available. Photos are helpful for damaged, incorrect, or missing item concerns.